Question 1:

True or False: Cloud computing has reduced IT costs for most organizations.


Question 2:

Which of the following is the biggest challenge in migrating legacy systems to the cloud: cost, security, or complexity?



Question 3:

Which of the following compliance regulations has the most significant impact on call recording: GDPR, CCPA, or HIPAA?



Question 4:

How confident are you in your organization's ability to leverage AI to improve customer experience? (Likert scale)



Question 5:

True or False: Cloud-based contact center solutions offer better scalability than traditional on-premise systems.