do UC AI Charter

AI exists to enhance human capability.

We use AI to elevate performance, improve quality, reduce friction and unlock new opportunities — not to diminish the role or value of people.

AI may assist, propose or automate tasks, but humans remain fully accountable for decisions that affect our customers, employees, partners or products.

No consequential decision should be made without meaningful human oversight.

AI will replace tasks — our responsibility is to ensure this creates new human value elsewhere.

We commit to:

• Redeploying skills where possible
• Creating or expanding roles that support AI operations, oversight and innovation
• Strengthening capability rather than hollowing it out

Transformation should be net-positive for the organisation and its people.

We aim to make AI use explainable to customers, employees and partners.

When AI plays a material role in a process or interaction, we will ensure clear, honest disclosure where appropriate.

AI systems are fallible and require control.

We commit to:

• Testing and validating AI behaviour
• Monitoring output quality
• Avoiding inappropriate autonomy
• Implementing safeguards against hallucination, error and misuse

AI must meet or exceed our standards for accuracy, trust and performance.

Our use of AI must comply with:

• Our Privacy Policy and related data-handling procedures
• All applicable data protection and privacy laws in the jurisdictions where our customers and we operate

We avoid unnecessary data retention, ensure appropriate security, and only use data in ways aligned with its intended purpose.

This Charter does not replace our Privacy Policy or legal obligations; it sits alongside them.

We will make reasonable efforts to prevent bias, unfair treatment and harmful outcomes in AI-supported processes, especially those touching people’s livelihoods or wellbeing.

AI capability is not created by installing a tool; it requires people.

We commit to supporting our teams with:

• Practical AI literacy appropriate to their roles
• Training on safe and effective use
• Opportunities to expand into new, AI-aligned responsibilities
• A culture where people are encouraged to experiment safely

We invest in people as we invest in technology.

We favour responsible, long-term AI investment over short-term efficiency gains.

A business that replaces too quickly without building capability becomes fragile; a business that adopts AI thoughtfully becomes resilient.

AI will be used to strengthen our competitive position while maintaining organisational stability.

We recognise that how we use AI contributes to broader labour market and economic shifts.

While we cannot solve systemic issues alone, we will act with awareness of our role and avoid practices that needlessly exacerbate wider social disruption.

As capabilities and regulations evolve, so must our approach.

We will review this Charter periodically and adjust our principles in line with:

• Emerging best practices
• New or updated global AI and data-related regulations (for example, AI-specific laws such as the EU AI Act where relevant)
• Lessons learned from our own work
• Changes in capability and risk,

This Charter reflects how we choose to operate. Others may adopt or adapt it if useful.

Its purpose is to provide clarity, direction and responsible leadership in our use of AI — not to judge, evangelise or speculate on hypothetical futures.